83ok Privacy Policy

This Privacy Policy ("Policy") describes how 83ok ("83ok", "we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "your", "player") who access or use the 83ok platform at https://83ok.io, including all associated services, games, payment facilities, and customer support channels.

83ok is committed to protecting the privacy of all players and visitors. We process personal data only for the purposes described in this Policy and only to the extent necessary to provide our services, meet our legal obligations, and protect the interests of our players and our business.

By registering an account with 83ok or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the 83ok platform and contact our support team to request account closure.

For the purposes of this Privacy Policy, 83ok acts as the data controller in respect of the personal data of all registered players and platform visitors. As data controller, 83ok determines the purposes for which and the means by which personal data is processed.

If you have any questions about how 83ok processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 11 of this Policy, you may contact our designated data protection contact via email at the address listed in Section 15.

83ok collects personal data in the following categories. The specific data collected in each category depends on the nature of your interaction with our platform:

83ok does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond what is strictly required for identity verification purposes.

83ok collects personal data through the following channels and mechanisms:

• Direct submission: Information you actively provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or updating your profile settings.
• Automated collection: Technical and activity data collected automatically through server logs, cookies, and analytics tools each time you visit or interact with the 83ok platform. This includes data collected during gaming sessions and navigation of the site.
• Third-party payment processors: Transaction confirmation data received from payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you initiate a deposit or withdrawal.
• Identity verification providers: Verification results and document authenticity assessments returned by contracted KYC and anti-money laundering (AML) service providers during the account verification process.
• Game providers: Session data and game outcome records received from third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming in connection with games played on the 83ok platform.

83ok processes your personal data only where a lawful basis for that processing exists. The primary legal bases on which we rely are as follows:

• Performance of a contract: Processing that is necessary to provide you with the services described in the 83ok Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and financial record-keeping duties.
• Legitimate interests: Processing carried out in pursuit of 83ok's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and product improvement — provided those interests are not overridden by your own privacy rights.
• Consent: Processing carried out on the basis of your freely given, specific, informed consent — in particular, the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

83ok uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide you with access to the full range of 83ok platform features.
• Payment processing: To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records associated with your account.
• KYC and AML compliance: To verify your identity and source of funds in accordance with applicable anti-money laundering obligations, and to perform ongoing transaction monitoring for suspicious activity.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance with account, payment, and gaming matters through our 24/7 live chat and email support channels.
• Responsible gaming: To monitor your gaming activity for signs of problematic gambling behaviour, to facilitate the use of player-protection tools (deposit limits, self-exclusion, cooling-off periods), and to provide appropriate support interventions where necessary.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent account activity, multi-accounting, bonus abuse, collusion, and other conduct prohibited under the 83ok Terms & Conditions.
• Product improvement and analytics: To analyse aggregate, anonymised usage data for the purpose of improving the 83ok platform, optimising the player experience, and developing new features and game offerings.
• Marketing communications: Where you have provided consent, to send you promotional emails or SMS messages about 83ok bonuses, new game releases, cricket and sports betting offers, and seasonal promotions. You may opt out at any time.

7.1 General principle. 83ok does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each purpose.

7.2 Service providers. We share data with carefully selected third-party service providers who assist in the operation of the 83ok platform. These include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network operators) — for processing financial transactions.
• Identity verification and KYC providers — for verifying player identity and conducting AML screening.
• Game studios and content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) — for delivering game content and returning session outcome data.
• IT infrastructure and hosting providers — for secure storage and delivery of platform services.
• Customer support platform providers — for managing live chat and email support interactions.

All third-party service providers are contractually required to process personal data only on 83ok's instructions, to maintain appropriate security standards, and to keep all player data strictly confidential.

7.3 Legal and regulatory disclosure. 83ok may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or lawful regulatory request. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

7.4 Business transfers. In the event of a merger, acquisition, or sale of the 83ok business or its assets, personal data held by 83ok may form part of the transferred assets. Affected players will be notified of any such transfer and of any resulting changes to this Privacy Policy.

83ok uses cookies and similar tracking technologies to operate the platform, personalise your experience, and collect analytical data. The categories of cookies we use are as follows:

• Essential cookies: Strictly necessary for the operation of the 83ok platform, including maintaining your login session, remembering your account preferences, and enabling secure payment flows. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your language settings, display preferences, and other optional customisations to enhance your experience on the 83ok platform.
• Analytical cookies: Used to collect anonymised data about how players navigate and interact with the platform, allowing us to identify areas for improvement and measure the effectiveness of new features. No personally identifiable data is included in analytical reports.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorised account access, and automated bot interactions on the platform.

You may configure your browser to block or delete cookies at any time. Please note that disabling essential cookies will impair your ability to use key platform features, including logging in and processing payments. 83ok does not use third-party advertising or retargeting cookies.

83ok takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 83ok platform, ensuring that personal data, payment details, and login credentials are protected in transit.
• Encrypted storage of sensitive personal data, including KYC documents and payment records, on access-controlled servers with comprehensive audit logging.
• Role-based access controls ensuring that only authorised 83ok personnel with a legitimate operational need can access player personal data.
• Two-factor authentication (2FA) available for all player accounts, providing an additional layer of protection against unauthorised access.
• Regular internal security reviews and vulnerability assessments of the 83ok platform and its underlying infrastructure.
• Staff training on data protection obligations and information security best practices.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, 83ok will notify affected individuals promptly in accordance with applicable notification obligations.

83ok retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods applicable to each data category are as follows:

• Account and identity data: Retained for the duration of your active account relationship with 83ok and for a minimum of five (5) years following account closure.
• KYC verification documents: Retained for the period required by applicable anti-money laundering regulations, typically a minimum of five (5) years from the date of verification or the date of the last relevant transaction, whichever is later.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping obligations.
• Customer support communications: Retained for up to three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical and activity logs: Retained for up to twelve (12) months from the date of collection, after which they are anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or opt out of marketing communications, at which point your preference to opt out is itself retained indefinitely to prevent accidental re-enrolment.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

As a data subject, you have the following rights in relation to the personal data that 83ok holds about you. To exercise any of these rights, please contact our support team using the details in Section 15. We will respond to all valid requests within thirty (30) days of receipt.

• Right of access: You have the right to request a copy of the personal data that 83ok holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that 83ok delete personal data we hold about you. This right is subject to overriding legal obligations — for example, we may be required to retain certain financial records regardless of an erasure request.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where it is carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

With your consent, 83ok may send you promotional communications by email or SMS relating to bonuses, new game releases, cricket betting markets, slots promotions, seasonal offers (including Eid, Pohela Boishakh, and Victory Day campaigns), and other 83ok platform news.

You may withdraw consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by 83ok.
• Updating your communication preferences in your 83ok account settings dashboard.
• Contacting our support team at [email protected] with a request to opt out of all marketing communications.

Withdrawal of marketing consent does not affect the delivery of transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, security alerts, and account verification requests. These service communications are sent regardless of marketing preferences.

The 83ok platform is strictly an adult service and is not intended for use by individuals under the age of 21. 83ok does not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child may have registered an account or provided personal data to 83ok, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay.

83ok reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Where changes are material, we will notify registered players by email or by a prominent on-platform notification at least seven (7) days before the revised Policy takes effect.

The effective date displayed at the top of this document reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how 83ok protects your personal data. The most current version of this Policy is always available at https://83ok.io/privacy-policy.

Continued use of the 83ok platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised terms, you should discontinue your use of the platform and contact our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 83ok processes your personal data, please contact our data protection team through any of the following channels:

• Email: [email protected] — please include "Privacy Policy" or "Data Rights Request" in the subject line and provide your registered username. We aim to respond to all privacy-related enquiries within 30 days.
• Live Chat: Available 24 hours a day, 7 days a week, accessible from within your 83ok account dashboard after login. For complex data rights requests, email is the preferred channel.

All support and privacy communications are handled in English. Bangladesh Standard Time (BST, UTC+6) is the reference timezone for all 83ok operational responses.